The problem this solves
Customers miss emails and long messages. A short SMS can provide a timely reminder, update or call to action.
Working cleanly
Write one short sentence, one clear action and only one essential detail: an appointment, delivery, status or code.
What to check
Check that the message is clear, the timing is correct and no unnecessary information confuses the customer.
Next step
Once the wording works, connect it to an API or a regular automation workflow.