The problem this solves
Customers call the business number, and the team answers at the configured destination. There is no need to publish a private mobile number or change the existing workflow.
Working cleanly
Define a clear destination, check availability and decide who answers and when. If SMS is also needed, connect it to email or a webhook.
What to check
Verify that calls reach the destination, the number is displayed correctly and someone handles missed calls.
Next step
Once call routing is stable, add SMS, email, webhook delivery or system documentation.