What is a virtual phone number?
It is a managed number that does not require a separate employee phone. Messages arrive in the business system where the team can view, document and route them.
How incoming messages are received
Incoming messages appear in the message inbox. Depending on the selected connection, they can also reach email, a webhook, a CRM or an automation tool.
Common uses
Customer messages, status updates, service alerts, system notifications and operational workflows.
Recommended workflow
- Define which messages the number should receive.
- Choose where each message should go.
- Run a real scenario test before regular use.
Common questions
Do I need to start with a technical integration?
No. You can begin with receiving SMS by email and add a webhook or API later.
Does this also fit a small business?
Yes. It fits a small business that needs a separate number and a clear workflow without building large infrastructure.
How do I start?
Send a short description of the workflow and review which connection fits the number.